1. These terms
These Subscription Terms apply to paid Stable memberships (Collector, Portfolio and Private Client) and anything else you buy from Stable. They are part of our Terms of Service; if the two conflict about a membership, these terms apply.
2. Plans and what they include
Each plan's price, what it includes and its limits (for example the number of cars, Vault storage, Studio credits, Listing Packages and access to Concierge) are shown on the pricing page (stablecollector.com/pricing) and at checkout before you pay. That description, as it stands when you buy or renew, is what you are paying for.
Monthly allowances (such as Studio credits) reset each billing month and do not carry over. Fair-use limits apply to unlimited or AI features, including a daily message limit for Concierge, to keep the Service available to everyone.
Private Client may be arranged individually; anything agreed in writing for it applies alongside these terms.
3. Billing and automatic renewal
Your membership renews automatically at the end of each billing period (monthly or annual, as you chose) and your payment method is charged the then-current price for your plan, plus any applicable taxes, until you cancel.
Payments are processed by Stripe. You authorize Stripe to charge your payment method for each renewal. Prices are in US dollars unless shown otherwise; applicable sales tax or VAT is added where required.
For annual plans we will email you a reminder before renewal, as the law requires about 30 days before it renews, with the price and how to cancel.
4. Free periods and promotions
If we offer a free trial, introductory price or founding-member offer, its length and what happens at the end are shown when you accept it. Unless you cancel before a trial ends, the membership continues as a paid membership and you will be charged. One trial per person unless we say otherwise.
During Stable's testing period some accounts have a membership at no charge. We will tell you before that ends, and you will not be charged unless you choose a paid plan.
5. Cancelling
You can cancel at any time in the app under Membership, which opens our billing portal; cancellation takes effect at the end of the period you've paid for, and you keep your plan until then. You can also ask us to cancel through stablecollector.com/contact.
When a paid period ends without renewal, your account moves to the free plan. Nothing is deleted because a membership ends: your cars, records and documents stay, and features beyond the free plan pause until you subscribe again. If you have more cars or storage than the free plan allows, you can still see and export everything, but you can't add more until you're within its limits.
6. Refunds
Except where the law requires otherwise, payments are non-refundable and we do not give refunds or credits for part-used periods, unused allowances or features you didn't use.
If you are charged in error, or the Service is unavailable for an extended period because of a fault on our side, contact us within 30 days and we will put it right. If you live somewhere that gives you a right to cancel a purchase within a period after buying (for example 14 days in the UK and EU), you can use it by contacting us; we may deduct a proportionate amount for the Service you used during that time.
7. Changing your plan
You can upgrade at any time: the new plan starts straight away and you're charged the prorated difference for the rest of the period. If you downgrade, the change takes effect at your next renewal.
8. Price and plan changes
We may change prices or what plans include. We will tell you at least 30 days before a price increase applies to you, and it applies from your next renewal after that notice. If you don't want to continue at the new price, cancel before that renewal.
Stable is a young, actively developed service: features are added, improved and sometimes retired. We will not reduce the core of what your plan includes during a period you've already paid for.
9. Failed payments
If a renewal payment fails, Stripe will retry it and we will email you. If it still hasn't succeeded after 14 days, your membership moves to the free plan as described in section 5 until payment is made.
10. Taxes and receipts
Receipts and invoices are emailed after each payment and available from the billing portal. You are responsible for any taxes that apply to you other than those we collect.
11. Questions
For anything about billing, write to billing@stablecollector.com or contact us through stablecollector.com/contact. Stable Platform Inc., 54 Pit Lane, Pontiac, Michigan 48341.